• My team and I are responsible for the continuous delivery of a secure, robust and modern cloud platform. I achieve this by exploiting modern DevSecOps practices through the extensive use of Infrastructure as Code and CI/CD pipelines.
• I utilise ITIL practices and the ServiceNow platform to effectively respond to and assist application teams who require assistance with the platform, as well as to provide timely resolutions to Incidents and Problems that may arise. This includes raising Change Requests as appropriate.
• In addition to the BAU platform management, I have been involved in the delivery of several high-value projects for the organisation. Recently, those have included:
• The migration from GitLab to Azure DevOps. This included setting up new self-hosted build agents, proxy servers, Docker build servers and hosts as well as decommissioning the old product. Additionally, over 300 pipelines had to be migrated from GitLab syntax to Azure Pipelines. 900 Git repositories were also migrated, containing Terraform files relating to the roles, policies and infrastructure for most of AWS for the organisation at a platform level.
• The development of Single Sign-On for AWS within the organisation. This has included the development of all new permission sets for platform roles and application team roles as well as the designing of new patterns that have scalability and security at front of mind. This solution involves integrating AWS IAM Identity Center with Microsoft Entra ID. To assist, I have also developed several bespoke Python scripts (some which are multi-threaded), including one which has generated 800+ Terraform files, saving hundreds of manual hours, and others which use the AWS boto3 API to centrally gather information about the organisation’s cloud resources and policies, to assist in critical decision-making.
• The implementation of a new security analysis tool, Trivy. I have developed a bespoke Docker container image which embeds the Terraform binary and Trivy into a single container image which is used by most of our pipelines. Trivy scans all our Dockerfiles, Terraform files and Python scripts for misconfiguration errors, bugs and security issues or known vulnerabilities. The implementation allowed us to address previously unknown misconfiguration errors.
• I also maintain a set of bespoke CloudWatch dashboards which are primarily used for measuring the performance and health of the links between AWS and two on-prem data centres, as well as between the organisation's AWS and Azure tenancies.
• Some of the CloudWatch work was done in support of a recent upgrade of the DirectConnect links from IPsec to MACsec, improving not only available bandwidth, but also security and reliability. This project required close co-ordination with AWS, internal stakeholders and colleagues at MacGov.
• Some of my other job tasks include:
• Monitoring internal infrastructure expenditure and performance using cloud-native tools such as AWS Cost Explorer, Compute Optimizer and Cost Optimization Hub.
• Maintaining, managing and deploying a suite of Docker container images for internal tooling as well as consumption by app teams (Debian base images, AWS CLI, Terraform and Python images, as well as JDK and .NET).
• Monitoring and addressing AWS Security Hub findings.
• Maintaining a static, highly available 'down for maintenance' page (maintenance.ato.gov.au) for use by multiple application teams, using AWS CloudFront and Certificate Manager.
• Managing work backlog items and tasks in Azure DevOps and planning work and projects using Agile project management methodology.
• Deploying infrastructure using VMware's vRealize Automation (vRA).

• Performed identity and access management (IAM) tasks, including provisioning multi-environment AWS accounts and onboarding new cloud users.
• Collaborated with application teams to implement infrastructure changes, including roles, service control policies (SCPs), and permissions, using Terraform and CI/CD pipelines (GitLab).
• Managed internal service requests and incidents in alignment with ITIL practices, leveraging the ServiceNow ITSM platform

• Assisted with the scheduling of a $2.5B digital transformation program.
• Conducted widget readiness sessions.
• Documented internal processes.

Key Achievements:

• Regularly perform in an acting EL1 IT Technology Specialist capacity, providing leadership and continuity during colleague absences.
• Led the migration from GitLab to Azure DevOps for the AWS platform as part of a three-person engineering team, including provisioning new self-hosted build agents and proxy infrastructure, refactoring 300+ CI/CD pipelines, and mirroring 900+ Git repositories.
• Co-designed and led the implementation of AWS Single Sign-On (SSO) integrated with Microsoft Entra ID, supporting access control for 35+ platform owners and over 800 users.

My primary role as a sessional academic is teaching web development across three units: IAB207 (AQF Level 7), IFN557 (AQF Levels 8-9, now retired), and IFN582 (AQF Levels 8-9). These units focus on equipping students with practical skills in full-stack web application development, using the Model-View-Controller (MVC) framework. Core technologies include Python Flask for the controller, HTML/CSS with Bootstrap for the view, and SQLite or MySQL for the model. The curriculum also covers Agile software development principles, version control with Git/GitHub, and responsive design best practices. I was also responsible for the development and maintenance of the example code used in some of those units.

Key Achievements:

• Performed acting Unit Coordinator duties for both IAB207 and IFN557 in Semester 1, 2023, ensuring continuity of teaching and assessment in the lead's absence.
• Engaged by the university on additional contracts to update and modernise unit content, aligning course materials with evolving frameworks, languages, and dependencies.
• Led a transition from Slack to Discord as the primary student communication channel, resulting in improved engagement and support outcomes.
• Recognised as 'Best Sessional Academic' in 2023 by the Head of School of Information Systems for excellence in teaching and student support.

• Responsible for managing top-tier retail accounts, including JB Hi-Fi, Harvey Norman, and Myer, across Brisbane and the Gold Coast.
• Conduct regular technical maintenance on Bose displays and fixtures in partner stores, ensuring optimal performance and presentation.

Key Achievements:

• Successfully delivered training sessions on new product releases to store staff, significantly enhancing product knowledge and sales effectiveness.

• Executed a regular call cycle across South-East Queensland, engaging key retail partners including JB Hi-Fi, Harvey Norman, and Officeworks.
• Delivered targeted one-on-one and group training sessions to store staff, enhancing product knowledge and sales capability.

Key Achievements:

• Successfully pioneered Jabra's in-store presence in multiple retail chains, building foundational relationships from the ground up.
• Negotiated floor space and provided sales incentives with franchisees.

• Extracted and processed daily retail sales data from Telstra's internal data cube, transforming raw inputs into actionable reporting using Excel (including advanced formulas, pivot tables, and lookup functions).
• Produced tailored reporting and dashboards to support strategic decision-making across the State, Territory, and Store Manager levels.
• Delivered data-driven insights and recommendations to senior retail leadership, supporting performance tracking, sales optimisation, and forecasting.

Key Achievements:

• Chosen for secondment to the role by the State Manager (Telstra Store Network) after only three months in-store, recognising strong performance and analytical acumen.

• Led a sales team comprising three Sales Consultants, one MINI Genius, and a Finance & Insurance Manager.
• Developed and executed bespoke local marketing campaigns targeting the Prime Marketing Area to drive sales growth.
• Managed inventory, including ordering new vehicle stock and sourcing used cars to meet market demand.
• Accountable for achieving sales targets, preparing monthly sales reports, and negotiating supplier rebates.

Key Achievements:

• Progressed rapidly from Sales Consultant to Assistant Sales Manager, followed by promotion to Brand Manager.
• Ranked #2 and #1 nationally for individual MINI sales; awarded MINI Academy Winner in 2016 and 2017.
• Achieved Runner-up status for MINI Dealer of the Year in 2017.

• Delivered sales and product coaching for the Samsung Brand Ambassador program and retail partner staff, including Telstra, Optus, Harvey Norman, and JB Hi-Fi.
• Presented training sessions confidently to diverse audiences ranging from small groups to 100+ attendees.
• Developed and rolled out new training materials to keep teams up to date with the latest product knowledge and sales techniques.
• Conducted product presentations for both B2B and consumer staff on new and in-market Samsung devices.

Key Achievements:

• Rapidly promoted from in-store Brand Ambassador pilot program to Learning & Development.
• Pioneered remote training delivery via Webex in 2014, supporting the Galaxy S5 launch across remote and regional Queensland.
• Contributed to the organising and delivery of the Galaxy S6 launch to all Telstra QLD staff at Brisbane's Gallery of Modern Art.
• Trained over 300 staff during a 10-night program at Samsung Brisbane HQ to support the Galaxy Note 4 product launch.

• Growing Small Business sales in the retail sector.
• Training and coaching of other store members with KPIs focused on increasing their sales.

Key Achievements:

• Recognised at quarterly state sales awards every quarter while there for performance in the top 1-3.

• Conducted regular training sessions for the reseller partner staff to improve their product knowledge and sales skills.
• Developed and maintained strong relationships with key customers and stakeholders to help drive business growth.
• Exceeded sales targets of all Apple products including AppleCare and accessories.

Key Achievements:

• Mac unit sales above 100% to target every month
• AppleCare attach rates above benchmark every month.

• Managed day-to-day operations of the computer department, ensuring efficient and effective delivery of sales and customer service.
• Trained, supervised and led a team of sales staff with a culture of high levels of product knowledge and customer service standards.
• Achieved departmental sales targets through effective merchandising, execution of promotions and staff training.

Key Achievements:

• Promoted from the warehouse and to Hi-Fi sales, before the IT department co-ordinator role
• Supported by store manager and regional managers in both countries to move from New Zealand to Australia
• Consistently achieved and exceeded personal and departmental sales targets.

• Testing web-based software developed in-house for bugs as well as usability and compatibility issues in different browser and OS environments.
• Junior sysadmin, hosting and DevOps tasks.